Refund policy

We want you to love your order. If something isn't right, we're here to help.

30-day returns. You have 30 days after receiving your item to request a return. To be eligible, your item must be unused, in its original packaging, and in the same condition you received it, with proof of purchase.

How to start a return. Email us at support@lumoraloves.com with your order number and reason for the return. Once your return is approved, we'll send you the return address and step-by-step instructions. Items sent back without first requesting a return can't be accepted.

Damages & issues. Please inspect your order on delivery and contact us right away if the item is defective, damaged, or incorrect, so we can make it right.

Non-returnable items. Certain items can't be returned, including perishable goods, custom or personalized products, and personal-care goods. Sale items and gift cards are also non-returnable. Get in touch if you're unsure about your item.

Refunds. Once we receive and inspect your return, we'll notify you whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. It may take additional time for your bank or card issuer to post the refund.

EU 14-day cooling-off period. If your order ships to the European Union, you may cancel or return your order within 14 days for any reason, provided the item meets the conditions above.

Questions? Contact us any time at support@lumoraloves.com.