Frequently Asked Questions
Need help?
Cannot find the answer you are looking for? Email support@lumoraloves.com or call +1 (888) 943-9888 and a real person will get back to you within 24 hours.
Orders & Shipping
1. Do you offer free shipping?
Yes. Shipping is free on every international order, with no minimum spend. The final total you see at checkout is the amount you pay.
2. How long will my order take to arrive?
Delivery time depends on your destination. You will receive an email as soon as your order is on its way, with a tracking link so you can follow it door to door.
3. How do I track my order?
A tracking link is emailed to you the moment your parcel ships. If it has not arrived, check your spam folder or email support@lumoraloves.com with your order number and we will resend it.
4. Can I change or cancel my order?
Email support@lumoraloves.com as soon as possible with your order number. If the parcel has not shipped yet, we will gladly update the address or cancel it for a full refund.
Payment & Discounts
1. Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Diners Club, UnionPay, Apple Pay, Google Pay and PayPal.
2. Is checkout secure?
Yes. Payments are handled by Shopify's PCI-compliant checkout. Your card details are encrypted and are never seen or stored by us.
3. What currency are prices shown in?
Prices are shown in US dollars by default. If you are browsing from another country you may see your local currency, and your bank may apply its own conversion rate.
4. Is there a discount on my first order?
Yes. Use the code LUMORA10 at checkout to take 10% off your first order.
Returns & Refunds
1. What is your return window?
Unused items in their original packaging can be returned within 30 days of delivery. Full details are in our Return & Refund Policy.
2. How do I start a return?
Email support@lumoraloves.com with your order number and the item you would like to return. We will reply with return instructions within 24 hours.
3. When will I receive my refund?
Once your return arrives and has been checked, we issue the refund to your original payment method. Banks usually take a few business days to show it on your statement.
4. My item arrived damaged. What now?
We are sorry. Send a photo of the damage with your order number to support@lumoraloves.com and we will arrange a replacement or a full refund, whichever you prefer.
About Lumora Loves
1. Who are you?
Lumora Loves is a curated home and lifestyle shop. We choose lighting, decor, kitchen and clever storage pieces that make everyday living warmer and more beautiful.
2. How do I get in touch?
Email support@lumoraloves.com or call +1 (888) 943-9888. We reply to every message within 24 hours.
3. How often do you add new products?
We add pieces regularly. The New Arrivals collection always shows the newest additions, and newsletter subscribers hear about them first.
4. Do you have a newsletter?
Yes. Sign up at the bottom of any page for new arrivals, styling ideas and subscriber-only offers. You can unsubscribe at any time.
